Our policy lasts 30 days. If 30 days have gone by since receipt of your shipment, unfortunately, we cannot offer you a refund.
To be eligible for a return your item must be in original condition, unused and unwashed and in the undamaged original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, please click HERE and fill in the relevant details.
There are certain situations where only partial refunds are granted (if applicable):
Refunds (if applicable)
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, you should send your product to:
Carrs Industrial Estate
If you received free shipping with your order and decide to return it to us then the standard shipping cost will be deducted from your refund.
You are responsible for the cost of the return shipping for all orders unless the item is incorrect or damaged - This will be deducted from your refund (£5.50 ex.VAT) unless we advise otherwise.
If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance if you are not using our preferred method. We can’t guarantee that we will receive your returned item.
To complete your return, please click HERE and fill in the relevant details
If you have any further questions then please email us at email@example.com