FAQ's, Help & Advice

Opening hours:

Monday to Thursday 9.00am to 5.00pm, Friday 9.00am to 3pm

Closed Saturday, Sunday and Bank Holidays.

Tel: +44 (0)1706 224790

email: info@pasta.kitchen

Alternatively please also use our live chat or leave a message if offline.

• FREE DELIVERY ON ORDERS OVER £50.00.
  Carriage Paid Free Shipping - next business day. (UK Mainland Only). Terms, see below.
  
  
• 48 HOUR DELIVERY ON ORDERS UNDER £50.00  =  £5.50 
  Delivery time approx. 48 hours, business days with tracking. (UK Mainland Only)
  
  
• NEXT DAY DELIVERY ON ORDERS UNDER £50.00 = £8.50
  Choose Next Business Day option at checkout.  (UK Mainland Only)
  
  
• DELIVERY TO ISLES OF SCILLY, SCOTTISH HIGHLANDS & ISLANDS (NOT UK Mainland ) MUST SELECT CORRECT OPTION AT CHECKOUT = £20.00
  Choose Highlands & Islands Of Scotland option at checkout.

• ADDITIONAL COSTS
  Please also note that the Large Pasta & Dough Boards & Sets (970 x 540 x 9mm) and Cerutti products over 1m long will incur an additional shipping cost of £5.00, due to this being an over size parcel. Even if your order is carriage paid.

TERMS

"BUSINESS or WORKING DAY" REFERS TO MONDAY -  FRIDAY. NOT WEEKENDS, BANK HOLIDAYS, ETC.

FREE (UK Mainland Only) DELIVERY ON ORDERS OVER £50.00 Carriage Paid Free Shipping - next business day

PLEASE NOTE THAT THIS SERVICE IS NOT AVAILABLE FOR EUROPEAN, WORLDWIDE AND HIGHLANDS AND ISLANDS OF SCOTLAND CUSTOMERS.

• Orders placed after 12.00pm (Noon) Monday to Friday will be dispatched the next working day.
• Orders placed on Friday after the cutoff will be dispatched the following Monday (except Bank Holidays).
• Orders placed at weekend will be dispatched the following Monday (except Bank Holidays).
• Delivery to Channel Islands, Isle of Man, Northern Ireland, Isles of Scilly and the Scottish Highlands and Islands may take an extra 24 to 48 hours for delivery. This may also be affected by weather and public holidays.
• Saturday Morning delivery is available, tick option at checkout.

If your order has been dispatched by Fedex then you can track your parcel here.

Enter your tracking ID  in the box.

If your order has been dispatched by Royal Mail then you can track your parcel here.

Enter your reference number in the box.

We are able to ship to most countries, the shipping price will be shown at checkout.

Should there be no shipping available then please contact us for a shipping cost.

Should you need to return an item to us we have a simple returns procedure in place, please click HERE and follow the link.

• We accept the following credit & debit cards:
  Visa
  MasterCard 
  Amex

• Our store accepts PayPal payments with PayPal Express Checkout. A PayPal button will display during checkout.
  Please note that if you have a discount code and you wish to make payment by Paypal then enter the discount code after the Paypal screen has closed and before leaving checkout.

• We accept the following digital wallets:
  Apple Pay
  Shopify Pay
  Google Pay

Shop now. Pay later with Klarna.

Please follow the link for information on shopping with Klarna.

If you're interested in learning more about cleaning your pasta machine, watching a video on its usage, delving into Marcato's history, accessing additional manufacturing details, please click HERE.

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Should you need to downlaod a copy of your Marcato instruction manual please follow the following link.

Please see below, this is the official returns policy from Marcato regarding all pasta machines, attachments, etc.

Goods return and technical assistance service.

If a product does not work, Marcato S.p.A. provides its goods return and technical assistance service to solve the problem in the shortest possible time.

Warranty Service

• The product warranty, compared with the purchase date, is 10 years for a manual product or 2 years for an electric product.
  Repair is free for the entire product warranty period.
  
• Please note that the warranty does not cover faults caused by abnormal, fraudulent or improper use of the product, use of accessories not approved by Marcato S.p.A., tampering or repairs made by personnel or technical assistance centres not expressly authorised by Marcato S.p.A.
  
• Receipt or invoice is required to take advantage of the warranty.
  
• In no event does Marcato S.p.A. authorise or reimburse any anticipated product replacements.
  

Out of Warranty Service

• If the product is no longer under warranty or it has suffered a breakdown not covered by the warranty, you can take advantage of the repair service made available by Marcato S.p.A.
• Contact Marcato S.p.A. and request the out of warranty assistance.
• You will be provided with an estimate for the repair.

Goods return and technical assistance procedure.

• For the sake of clarity of our procedures and to speed-up problem-solving, below you will find all information necessary to correctly report problems and management of returns.
• It is very important to respect these procedures as only then will we be able to assess how the anomaly occurred and improve our product.

We will not accept returns that do not comply with the following procedures.

• Marcato is committed to close collaboration in dealing with the problems of its products so as to ensure end Customers with the highest efficiency of the value chain (manufacturer/distributor).
  
  1. Photo/Video
  
  In case of problems with Marcato S.p.A. products, the same requires the sending of photos/videos explaining the anomaly. If for any reason it is necessary to return goods, Marcato S.p.A. will expressly authorise the customer.
  
  2. Authorisation
  
  Marcato S.p.A. only accepts returns authorised in advance. The authorisation is communicated to the customer via email and must always be attached to the goods delivery note.
  
  We will not accept any product without authorisation.

3. Features of the returnable goods

Returns can only be accepted when:

a. The products are delivered with receipt or invoice

b. The products are returned in their original box and placed in an additional solid corrugated cardboard packaging that prevents damage during transport.

4. Reason for return

• Returns can only be accepted as long as the fault is communicated.
• We will not accept any product without reason.

5. Charges

• If the Marcato S.p.A. Assistance finds that the warranty on the received product was violated by blatant misuse or that the product is not under warranty, it will be authorised to charge customers €€30 (for each returned product) as a contribution for running costs, even if the repair does not take place.