Age Verification & Bladed Items Policy

Overview

At Pasta Kitchen (Tutto Pasta), we take our legal responsibilities seriously when it comes to selling and delivering bladed or age-restricted items. For orders delivered in the UK, the Offensive Weapons Act 2019 and the Criminal Justice Act 1988 (as amended) make it an offence to sell these items to anyone under 18, and set out the checks online sellers must have in place, including verifying a buyer’s age before the sale and delivering the parcel into the hands of an adult aged 18 or over.

For orders delivered outside the UK, we apply the same age check as a matter of our own company policy.

This ensures that all age-restricted products, such as knives and other bladed kitchen tools, are sold and delivered responsibly and safely.

Age Verification at Checkout

To make this process simple and secure, we use OneID®, a UK age and identity verification service that works through your bank or mobile network.

When you purchase an age-restricted product:

1. At checkout, you’ll be asked to provide your contact information and billing address to verify your age through OneID®.

2. If this step does not automatically confirm your age, OneID® may request additional verification, either by confirming with your mobile network operator (that you are over 18) or by asking you to log into your online banking securely.
   Note: If you need to confirm your age using your mobile network operator or online banking, this will open in a pop-up tab. If pop-ups are disabled on your browser, verification will not be possible. Different browsers may vary, and in some cases you may simply be prompted to enable pop-ups.

3. We do not see your banking login details or your financial data. OneID® tells us whether you are over 18, and nothing more.

Failed or Incomplete Age Verification

If your age cannot be verified during the initial OneID® check, you have 7 days (168 hours) from the time of your order to complete verification. This can be the additional steps requested by OneID®, or, if OneID® cannot check your age, the manual check described below.

During this time, your order will be placed on hold and will not be dispatched.

If you need more time, please tell us before the 7 days end and we can keep your order on hold for you.

If your age has not been verified within 7 days of your order, we will cancel your order and refund you in full, including the delivery charge, to your original payment method.

If OneID® Cannot Check Your Age

OneID® cannot check every customer, for example where it cannot match your bank or mobile network details. This is more likely for orders delivered outside the UK. In these cases we will contact you to arrange an alternative way to confirm your age, using a photo of an identity document.

For orders delivered outside the UK, this check is part of our own policy for age-restricted items.

• We accept a valid passport, driving licence or government-issued national identity card.
• We will give you a secure way to send the document when we contact you. Please do not send identity documents by ordinary email or message.
• We look at your name, date of birth, photograph and the document’s expiry date, and check that the name matches your order. You can cover your address and the document number before you send it.
• We delete the document as soon as we have checked it. We keep only a note on your order that the check was passed.
• You do not have to send us an identity document. If you would rather not, tell us and we will cancel your order and refund you in full.

You can read more about how we handle these documents in the Age Verification section of our Privacy Policy.

Privacy & Data Protection

Your privacy matters. When you are checked through OneID®:

• No personal, financial or account details are shared with us.
• The only information we receive is a confirmation that you are of legal age to purchase the item.
• OneID® explains how it handles your data on its own website.

Age Verification FAQs

Why does OneID® require me to log in to my online/mobile banking?

This step allows OneID® to confirm your age using your bank’s existing security tools. Banks already check your personal details when you open an account, so this is an established way to confirm age.

No payment is taken. Payment and verification are completely separate processes.

We understand it is normal to be cautious when asked to log in to your bank. OneID® is certified under the UK government’s Digital Identity and Attributes Trust Framework and is registered with the Financial Conduct Authority (see “Is OneID® an approved service?” below). We do not receive your bank details. Your bank confirms your age and we are only told whether you are over 18.

I'm concerned about the information OneID® collects.

When you verify your age through OneID®, the result we receive is minimal, for example a simple “18+ confirmed” message.

• No documents or ID photos are required for the OneID® check.

• No personal or financial data (such as account balances or transactions) is shared with us.

• You are always in control of whether you go ahead with the check.

For details of what OneID® itself collects and how it protects it, please see the privacy information on the OneID® website.

My age verification failed, how do I reverify my age?

If your age verification fails at checkout, please follow the instructions in the email sent to you directly by OneID®. This may include confirming your age via your mobile network provider or securely logging into your online banking. If you cannot find this email, please check your junk or spam folder.

If OneID® cannot check your age, for example because your order is being delivered outside the UK, we will contact you to arrange an alternative check using an identity document (see “If OneID® Cannot Check Your Age” above).

If your age has not been verified within 7 days of your order, we will cancel your order and refund you in full, including the delivery charge, to your original payment method.

Is OneID® an approved service?

OneID® holds the following:

• Certification as an identity service provider under the UK Digital Identity and Attributes Trust Framework, assessed by the Age Check Certification Scheme (ACCS).

• Registration with the Financial Conduct Authority (FCA) as an account information service provider.

OneID® also states that its age checks meet the British Standards Institution’s PAS 1296 standard for online age checking.

You can learn more about OneID® directly on their website.

I'm outside the UK, or OneID® can't check me. What happens?

We will contact you to arrange an alternative check, where you confirm your age with a photo of a valid passport, driving licence or national identity card, sent through a secure link that we provide. You have 7 days from your order to do this, and your order is held and not dispatched until your age is confirmed.

If you would rather not send an identity document, tell us and we will cancel your order and refund you in full.

What do you see on my identity document, and what happens to it?

We look at your name, date of birth, photograph and the document’s expiry date, and check that the name matches your order. You can cover your address and the document number before you send it.

We delete the document as soon as we have checked it, and keep only a note on your order that the check was passed. See the Age Verification section of our Privacy Policy for more.

Delivery Verification

For orders delivered in the UK, we also check age at the delivery stage.

• Age-restricted items are sent using Royal Mail’s Age Verified Service (for smaller parcels) or FedEx’s Adult Signature Required service (for larger parcels).

• The parcel is only handed over to an adult aged 18 or over who can show proof of age. This does not have to be the person who placed the order, but it must be an adult at the delivery address.

• Deliveries cannot be left in a safe place.

• For Royal Mail, accepted proof of age is a valid passport or a valid UK or EU driving licence (full or provisional). The driver records only your year of birth and does not photograph your document.

• For Royal Mail, you can also nominate a neighbour aged 18 or over to receive the parcel, and they will need to show proof of age.

• For FedEx, the signature is taken from a person of legal age at the delivery address, subject to a valid ID.

• For more information about Royal Mail's Age Verified Service please follow this link.
• For more information about FedEx's Age Verified Service please follow this linkand click the "Adult Signature Required" drop-down.

If Delivery Cannot Be Completed

If nobody aged 18 or over is available to receive the parcel, or the person receiving it cannot show proof of age, the parcel will not be handed over.

• Royal Mail will leave a “Something for you” card. They will either bring the parcel back the next working day to try again, or take it to your local Customer Service Point, where you can collect it with proof of age. You can also use the card to arrange a redelivery.

• FedEx will try to redeliver the parcel on another date. If delivery still cannot be completed, the parcel is returned to us.

If a parcel is returned to us, you will not be charged for the return. We will then cancel the order and refund you to your original payment method.