Customer Service

Opening hours:
Monday to Thursday 9.00am to 5.00pm, Friday 9.00am to 3pm

Closed Saturday, Sunday and Bank Holidays.

Tel: +44 (0)1706 224790

info@pasta.kitchen

Alternatively, please use our live chat or leave a message if our chat is offline.

For all delivery and shipping information please follow the link HERE

Shipping costs are calculated at checkout. We are able to ship to most countries, however, if shipping is unavailable to your country, please contact us.

Folow the link for further information regarding EU & International shipping.

You will receive an email once your order has been fulfilled that contains an order summary, your tracking number and a direct link to track your parcel.

Our standard couriers are FedEx and Royal Mail.

1. FedEx: Track your parcel here. Enter your tracking ID in the box.
2. Royal Mail: Track your parcel here. Enter your reference number in the box.

Should you need to return an item to us please click HERE.

We try to make your return process as simple and smooth as possible so please provide all information requested.

Please read our returns and refund policy before requesting a return or refund.

We accept the following credit & debit cards:

• Visa
• MasterCard 
• Amex

Our store accepts PayPal payments with PayPal Express Checkout. A PayPal button will display during checkout.

Please note that if you have a discount code and you wish to make payment by Paypal then enter the discount code after the Paypal screen has closed and before leaving checkout.

We accept the following digital wallets:

• Apple Pay
• Shopify Pay
• Google Pay

We also accept Klarna, for further info and terms click here.

Under UK law, retailers must verify that anyone buying age-restricted items, such as knives and slicers, is over 18. To make this process simple, secure, and stress-free, we use OneID® at checkout.

What is OneID®?

OneID® is a trusted, UK-certified service that confirms your age instantly using bank and credit reference information your bank already holds. It removes the need to upload documents or share sensitive details with us.

How it works:

1. When you buy an age-restricted product, you’ll be asked to provide your contact information and billing address in order to verify your age through OneID®.
2. If this process fails to verify your age, another process will ask for more information/action. You will be either asked to provide your phone number, at which point OneID® will simply confirm with your mobile network operator (MNO) that you are over 18.*
3. Alternatively, you may be asked to log into your online banking as normal (we never
   see your login details). OneID® checks your date of birth with your bank.
4. The only information shared with pasta.kitchen is a simple confirmation that you are over 18.

*Note: If you need to confirm your age using your mobile network operator, or online banking, this will open in a pop-up tab. If pop-ups are disabled on your browser, verification will not be possible. Different browsers may vary, and in some cases you may simply be prompted to enable pop-ups.

Your privacy matters

• None of your personal data, account details, or financial information is passed to us.
• OneID® does not see your balance, transactions, or any private banking activity.
• The sole check is your age - nothing more.

This way, you can complete your purchase quickly and with confidence, knowing the process is 100% secure, private, and legally compliant in the UK.

If you would like to know more, or to contact OneID®, please follow this link.

We use OneID®, a UK-certified service that confirms your age instantly and securely using data your bank already holds — so there’s no need to upload documents or share sensitive information. For delivery, we use FedEx or Royal Mail age-verified services, where the recipient must prove they are 18+.

For full details, please see our Age Verification & Bladed Items Policy page.

On selected products, we offer a pre-order option for when that product is not in stock. This option allows you to pay upfront to reserve this product. Once this product comes back into stock, we will ship this item to you as soon as possible.

For specific models of Berkel Domestic Food Slicers, we do not hold stock. Please contact us with the details of your order, or any additional information you may require, and we can help process your pre-order.

The estimated shipping date is listed on the product page and should be listed on your confirmation email. Please contact us if your confirmation email does not inform you of the shipping date.

We do not hold stock of certain models of Berkel Domestic Food Slicers, by placing a pre-order, you reserve this product on our next order with the manufacturer. In this situation, we will contact you with an estimated delivery date.

Yes, you can order other items with your pre-ordered product. When you place your order, all items will be reserved and held until the pre-ordered item comes into stock.

If you would like the other items on your order sooner, please place two separate orders.

Of course.

After placing your order you should receive a confirmation email with details about your pre-order, on this there is a link to cancel your order.

Alternatively, please contact us and we will cancel your order for you.

If you're interested in learning more about cleaning your pasta machine, watching a video on its usage, delving into Marcato's history, accessing additional manufacturing details, please click HERE.

Should you need to download a copy of your Marcato instruction manual please click this link.

• Marcato guarantees service for 2 years from the date of purchase against manufacturing defects.
  
  

The information below is the official returns policy by Marcato S.p.A. regarding all pasta machines, attachments, tools, etc. We MUST adhere to these conditions to accept any Marcato product returns.

AFTER-SALE SERVICE
In the event that an end consumer encounters problems when using a product, Marcato S.p.A. provides a technical assistance service to support the customer in solving the problem in the simplest and quickest way possible.

SUPPORT REQUEST
Any request for assistance or complaint must be sent via email to the relevant sales representative of your area:

Name: …….….….….….….….….…..

Surname: …….….….….….….….….…..

Email address: …….….….….….….….….…..

The support request MUST always include:

1. Item code and name

2. Photo / Video showing the problem

3. Production date

4. Copy/photo of the proof of purchase (date must be visible)

Only with this complete information, it will be possible to analyze the request for assistance and provide the appropriate support.

No request will be processed without all of this information.

WARRANTY SERVICE
If the product is under warranty, assistance can be carried out in three different ways:

1. In the case of small issues that can be easily resolved, written instructions and/or tutorial videos will be provided to help the customer solve the problem independently.

2. In the event of problems with components that are removable and easy to replace by non-specialized personnel, new components will be sent as replacements.

3. In the event that the two previous points are not applicable, the item will be replaced according to the specific procedures.

Under no circumstances, retailers should substitute products in advance without prior authorization; otherwise, Marcato S.p.A. and/or the referent distributor will not be responsible for it.

In addition to this, we ask you to consider that any scrapping is responsibility of the owner of the product and that under no circumstances will a credit note be issued.

We also remind you that the warranty does not cover faults caused by anomalous, fraudulent or improper use of the product, by the use of accessories not approved by Marcato S.p.A., by tampering or repairs carried out by personnel or technical assistance centers not expressly authorized by Marcato S.p.A.

OUT-OF-WARRANTY SERVICE
If the product is not under warranty, Marcato S.p.A. and/or the referent distributor will assist the customer only by providing spare parts for a fee where possible.

EXCEPTIONAL CASES
Should it be exceptionally necessary to collect the product for a check to be carried out at Marcato S.p.A., the company will give explicit and prior authorisation to the customer.

Marcato S.p.A. only accepts returns that have been previously authorised.
The authorisation is communicated to the customer by e-mail and must always be attached to the delivery documents following the goods.

No product that has not been expressly authorised will be accepted.

• Should you need any further assistance either contact us directly or view the Marcato Help Centre.

Should you need to download a copy of your Berkel instruction manual, or wish to find a tutorial of how to use your machine, please follow this link.

Home Line Plus and Red Line can cut cured meats, cooked meat, fruit, vegetables, bread, cured fish and seafood.

It is not advisable to slice frozen products, as doing so may damage the blade.

We recommend slicing roasts or other cooked meat after cooling. Hot, and
therefore very tender, meat does not make for optimal slicing. It is preferable to let it cool for a few hours in the refrigerator.

When slicing bread, we recommend that you:

1. Do not slice loaves of bread that are too soft, or have too thick a crust.
2. Slice the product slowly and do not compress it as not to compromise the integrity of the slice.
3. Catch the slice of bread with your hand to keep it from breaking.
4. Avoid making slices that are too thin.

Make sure that the slicer is stable and positioned flat. If the product is cured and hard, it is advisable to move the carriage slowly to slice.
If the edge of the blade is altered, sharpen it as described in the manual supplied with each slicer.

If you frequently need to slice cheese or other sticky products, we recommend Red Line's non-stick and rough material versions with easy-cleaning technology finish.

Slicing cheese with the other versions of Red line and Home line can be more difficult because the smooth surfaces of them allow the cheese to stick to the blade disturbing the cut.

We recommend slicing hard, dry and compact cheeses that allow a good sliding and do not tire the engine.

When the operator feels too much resistance
when sliding the carriage, the guide bars should be lubricated. It is advisable to lubricate with acid-free synthetic oils and not with vegetable oils which, once dry, could make the situation worse.

HOME LINE ⇒ lubricate the visible carriage guide bar. See the user guide video for further information.

RED LINE ⇒ lubricate the carriage guide bar under the slicer packaging. See the user guide video for further information.

#BerkelCare products:

• Cleaning Kit
• Maintenance Kit
• Repair Kit

Vaseline oil is a recommended alternative.

All Berkel slicers sold on pasta.kitchen come with a UK plug as standard.

If you require a different plug please contact us.

Before cleaning make sure to: remove the plug from the power socket, close the blade, remove the removable parts of the slicer.

Cleaning products: use only lukewarm water and biodegradable foaming detergent for dishwashers, using a soft, spongy cloth.

Wash
the removed parts separately and reassemble them. We do not recommend
washing these parts (blade cover, slice deflector, carriage) in the
dishwasher.

We strongly recommend hand washing in warm water to ensure product integrity and durability. In any case we suggest drying the knife after each washing.

Do not use abrasive fabrics or sponges.

Do not wash in the dishwasher; sudden changes in temperature could damage the handles and the logo; rubbing of the tablewear together could damage the blades.

If the slicer is out of stock, you can place a pre-order with us.

Please contact us with the details of your order, or any additional information you may require, and we can help process your pre-order.

When we receive the product in stock, we will aim to fulfill and ship you order ASAP.

Please note: Any other items ordered alongside a pre-order item will be held
and shipped alongside the pre-order item. If you wish to receive the other items sooner, please place a separate order.