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Delivery Policy
Delivery Policy
🚚 Secure UK Tracked Delivery
Orders are dispatched from Lancashire within 1–2 working days (Monday to Friday).
-
FREE UK Standard Delivery on orders over £60
Typically delivered within 1–3 working days -
Upgrade to Next Business Day delivery for just £2
On qualifying orders over £60 - Fully tracked delivery for complete peace of mind
🇬🇧 UK Mainland Delivery Options
FREE Standard Delivery on orders over £60!*
| Service | Weight / Conditions | Orders £0–£60 | Orders £60+ |
|---|---|---|---|
| Royal Mail Tracked 48 | 2–3 Business Days | Up to 999g | £4.50 | FREE |
| Royal Mail Tracked 24 | Next Business Day | Up to 999g | £6.50 | £2.00 |
| FedEx Standard Delivery | 1–2 Business Days | 1kg+ | £6.95 | FREE |
| FedEx Priority | Next Business Day | 1kg+ | £8.95 | £2.00 |
| FedEx Priority AM | Before 12pm Next Business Day | 1kg+ | £12.95 | £6.00 |
🎁 Free Delivery: Orders over £60* qualify for FREE standard delivery to UK mainland addresses (England, Scotland, Wales).
*Exclusions apply, see below.
🔪 Age-Restricted Products (Knives & Blades)
Kitchen knives and blades require age verification (18+) at delivery. These products use special tracked delivery services:
| Service | Weight / Conditions | Orders £0–£60 | Orders £60+ |
|---|---|---|---|
| Royal Mail Tracked 48 | 2–3 Business Days | Up to 2kg | £6.95 | FREE |
| Royal Mail Tracked 24 | Next Business Day | Up to 2kg | £8.95 | £2.00 |
| FedEx Standard Delivery | 1–2 Business Days | 1kg–25kg | £10.95 | FREE |
| FedEx Priority | Next Business Day | 1kg–25kg | £12.95 | £2.00 |
Important: You must be 18+ and provide valid photo ID at delivery. Available for England, Scotland, and Wales only.
📦 Specialist Handling & Insured Heavy Item Delivery (UK Mainland)
Certain larger specialist items, including medium and large dough boards, Cerutti pizza peels over 1 metre in length, and Berkel slicers, require secure, fully insured specialist courier delivery.
Standard-sized tools and accessories qualify for our usual UK delivery rates.
| Service | Conditions | Orders £0–£60 | Orders £60+ |
|---|---|---|---|
| Dough Boards* | |||
| FedEx | 1–2 Business Days | Single parcel | £6.95 | FREE |
| — | Two parcels | £12.95 | £6.95 (FREE on orders £120+) |
| Berkel Slicers† | |||
| FedEx Priority | 1–2 Business Days Tracked & insured |
Up to 25kg | £19.95 | FREE |
| FedEx Priority AM | Before 12pm Next Business Day Tracked & insured |
Up to 25kg | £29.90 | £9.95 |
| Service | Order Value | Price |
|---|---|---|
| Cerutti Peels & Turners (over 1 metre in length) | ||
| FedEx | 1–2 Business Days Tracked & insured |
£0–£100 | £14.95 |
| — | £100–£200 | £9.95 |
| — | £200+ | FREE |
*Please allow 1–2 days to fulfil dough board orders for deliveries to the Highlands & Islands of Scotland.
†For Berkel slicer delivery to the Scottish Highlands & Islands or Northern Ireland, separate rates apply — see below.
🏴 Scottish Highlands & Islands
Due to regional carrier pricing structures, delivery rates to the Scottish Highlands & Islands may differ from mainland UK.
For oversized or specialist items, please contact us if you require assistance before placing your order.
| Service | Weight / Conditions | Orders £0–£60 | Orders £60+ |
|---|---|---|---|
| Standard Shipping | 2–5 Business Days | |||
| — | Up to 999g | £5.95 | FREE |
| — | 1kg–5kg | £7.95 | FREE |
| — | 5kg–10kg | £13.95 | FREE |
| — | 10kg+ | £24.95 | £11.00 |
| Berkel Food Slicers | 2-5 Business Days | |||
| — | Up to 25kg | £34.95 | |
| — | Over 25kg | £49.95 | |
Note: As standard we do not ship Cerutti Pizza Peels and Oven Brushes (longer than 1m) due to additional carrier costs for larger parcels. If you would like to purchase and ship one of these items, please contact us.
🏴 Northern Ireland
Due to regional carrier pricing structures, delivery rates to Northern Ireland may differ from those applied to mainland UK.
All deliveries shown below are 2–5 business days.
| Product Group | Weight | Price |
|---|---|---|
| Standard Products* | ||
| — | Up to 999g | £4.50 |
| — | 1kg–5kg | £5.95 |
| — | 5kg+ | £10.95 |
| Berkel Food Slicers | ||
| — | Up to 25kg | £14.95 |
| — | 25kg+ | £24.95 |
No customs duties apply to Northern Ireland orders under the Northern Ireland Protocol.
*We cannot deliver medium & large dough boards, or Cerutti Pizza Peels & Brushes (longer than 1m) due to parcel size restrictions. Please contact us if you require more information.
🇪🇺 European Union Delivery
European Union Delivery Information
We regularly ship to customers across the European Union using secure, fully tracked courier services.
Orders delivered to EU countries may be subject to import VAT, customs duties, or handling fees charged by your local customs authority. These charges are not included in our shipping prices and are collected by the carrier prior to delivery.
For full details about EU customs, duties, and delivery times, please read our International Shipping FAQ.
We ship to all EU countries across multiple shipping zones. Rates are calculated at checkout based on destination and weight. Typical delivery times:
- France: 3–7 business days, from £12.95 (~€15.00)
- Republic of Ireland: 3–7 business days, from £9.95 (~€12.00)
- Guernsey: 1–4 business days, from £7.95
- Zone 1 (Germany, Belgium, Luxembourg, Monaco, Denmark): 3–7 business days, from £12.95 (~€15.00)
- Zone 2 (Italy): 3–7 business days, from £12.95 (~€15.00)
- Zone 3 (Spain, Portugal, Netherlands, Austria, Sweden, Switzerland, Poland, etc.): 3–7 business days, from £12.95 (~€15.00)
- Zone 4 (Bulgaria, Croatia, Romania, Turkey, etc.): 3–7 business days, from £12.95 (~€15.00)
- Zone 5 (Greece, Iceland, Ukraine, Greenland, etc.): 3–7 business days, from £12.95 (~€15.00)
- Zone 6 (Andorra, Gibraltar, Malta, Vatican City): 3–7 business days, from £12.95 (~€15.00)
Delivery times do not include customs clearance, which can add 3–10 business days.
Note: We currently only ship standard parcel sizes to EU and international destinations due to additional handling fees. Please contact us if you require help with shipping an oversized parcel.
🌍 International Delivery (Outside the European Union)
We ship worldwide using secure, fully tracked courier services. Delivery rates are calculated at checkout based on destination and parcel weight.
United States
Typically delivered within 6–14 business days from £18.95. Customs duties may apply to orders over $800 USD.
Please note we are unable to sell Marcato products in the USA.
Canada
Typically delivered within 6–14 business days. Customs duties and applicable taxes may apply.
Australia & New Zealand
Typically delivered within 12–25 business days. Customs duties and GST may apply on orders over AUD/NZD $1,000.
Other Destinations
Delivery times typically range from 7–25 business days depending on location.
Import duties and taxes are the responsibility of the recipient and are not included in shipping prices.
We currently ship standard parcel sizes only to international destinations. If you require assistance with a larger or specialist item, please contact us before placing your order.
📍 Track Your Order
All orders include tracking. Use these links with your tracking number:
- Royal Mail: https://www.royalmail.com/track-your-item
- FedEx: https://www.fedex.com/en-gb/tracking.html
⏱️ Order Processing Times
Orders are typically processed and dispatched within 1–2 business days (Monday–Friday, excluding UK bank holidays). Orders placed after 12pm may be processed the next business day.
Cut-off times for next-day services: 12:00pm (Noon) Monday–Friday
❓ Delivery Issues or Questions?
If you have any questions about delivery or need help with your order, please contact us. For international shipping questions, see our International Shipping FAQ.
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