Shipping policy

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Delivery Policy

🚚 Secure UK Tracked Delivery

Orders are dispatched from Lancashire within 1–2 working days (Monday to Friday).

  • FREE UK Standard Delivery on orders over £60
    Typically delivered within 1–3 working days
  • Upgrade to Next Business Day delivery for just £2
    On qualifying orders over £60
  • Fully tracked delivery for complete peace of mind

🇬🇧 UK Mainland Delivery Options

FREE Standard Delivery on orders over £60!*

Service Weight / Conditions Orders £0–£60 Orders £60+
Royal Mail Tracked 48 | 2–3 Business Days Up to 999g £4.50 FREE
Royal Mail Tracked 24 | Next Business Day Up to 999g £6.50 £2.00
FedEx Standard Delivery | 1–2 Business Days 1kg+ £6.95 FREE
FedEx Priority | Next Business Day 1kg+ £8.95 £2.00
FedEx Priority AM | Before 12pm Next Business Day 1kg+ £12.95 £6.00

🎁 Free Delivery: Orders over £60* qualify for FREE standard delivery to UK mainland addresses (England, Scotland, Wales).

*Exclusions apply, see below.


🔪 Age-Restricted Products (Knives & Blades)

Kitchen knives and blades require age verification (18+) at delivery. These products use special tracked delivery services:

Service Weight / Conditions Orders £0–£60 Orders £60+
Royal Mail Tracked 48 | 2–3 Business Days Up to 2kg £6.95 FREE
Royal Mail Tracked 24 | Next Business Day Up to 2kg £8.95 £2.00
FedEx Standard Delivery | 1–2 Business Days 1kg–25kg £10.95 FREE
FedEx Priority | Next Business Day 1kg–25kg £12.95 £2.00

Important: You must be 18+ and provide valid photo ID at delivery. Available for England, Scotland, and Wales only.


📦 Specialist Handling & Insured Heavy Item Delivery (UK Mainland)

Certain larger specialist items, including medium and large dough boards, Cerutti pizza peels over 1 metre in length, and Berkel slicers, require secure, fully insured specialist courier delivery.

Standard-sized tools and accessories qualify for our usual UK delivery rates.

Service Conditions Orders £0–£60 Orders £60+
Dough Boards*
FedEx | 1–2 Business Days Single parcel £6.95 FREE
Two parcels £12.95 £6.95 (FREE on orders £120+)
Berkel Slicers
FedEx Priority | 1–2 Business Days
Tracked & insured
Up to 25kg £19.95 FREE
FedEx Priority AM | Before 12pm Next Business Day
Tracked & insured
Up to 25kg £29.90 £9.95
Service Order Value Price
Cerutti Peels & Turners (over 1 metre in length)
FedEx | 1–2 Business Days
Tracked & insured
£0–£100 £14.95
£100–£200 £9.95
£200+ FREE

*Please allow 1–2 days to fulfil dough board orders for deliveries to the Highlands & Islands of Scotland.

†For Berkel slicer delivery to the Scottish Highlands & Islands or Northern Ireland, separate rates apply — see below.


🏴 Scottish Highlands & Islands
🏴 Northern Ireland
🇪🇺 European Union Delivery
🌍 International Delivery (Outside the European Union)

📍 Track Your Order

All orders include tracking. Use these links with your tracking number:


⏱️ Order Processing Times

Orders are typically processed and dispatched within 1–2 business days (Monday–Friday, excluding UK bank holidays). Orders placed after 12pm may be processed the next business day.

Cut-off times for next-day services: 12:00pm (Noon) Monday–Friday


❓ Delivery Issues or Questions?

If you have any questions about delivery or need help with your order, please contact us. For international shipping questions, see our International Shipping FAQ.