Berkel B2 Volano Floor Stand

Berkel slicers come with a 2-year manufacturer's warranty from the date of purchase; other Berkel products carry a 1-year warranty. Both cover manufacturing defects when the product is used correctly and in line with Berkel's instructions.

Making a Claim

Contact us with your order number, product model, a photo or video of the fault, and a description of the issue. We'll liaise with Berkel on your behalf, who may resolve it with repair, a replacement part, or a full replacement depending on the issue.

What Isn't Covered

Damage after delivery (transport, mishandling, incorrect setup), misuse or use outside manufacturer guidance, normal wear and tear, consumable parts such as blades unless there's a manufacturing defect, or unauthorised repairs and modifications.

Berkel flywheel slicers are ordered direct from the factory in Italy and aren't held in stock, so please allow 4–6 weeks for delivery (a little longer in July or August, when the factory closes for summer).

Delivery is a free UK mainland pallet service with a tail-lift. You'll need a ground-floor address with clear access and someone available to sign, and we'll contact you before dispatch to arrange a date.

Inspect the machine before signing, note any damage on the paperwork, and contact us within 24 hours if there's an issue.