Marcato Table Placemat

Free UK mainland delivery on orders over £60 (exclusions apply). Orders are dispatched within 1–2 working days.

Next business day delivery is available from £6.50 (or £2 upgrade on orders over £60).

We also deliver to the Scottish Highlands & Islands and internationally, with rates calculated at checkout.

All returns must be authorised before being sent back.

• Start your return here: https://www.pasta.kitchen/a/returns
• You’ll need your order number and email address
• Once approved, you’ll receive an email with return instructions

Eligibility

• Request a return within 30 days of receiving your order
• Items must be unused, in original packaging, and resaleable (see below regarding use and diminished value)
• Returns must include your full name and order number

Diminished Value and Use of Goods

• Under UK Consumer Contracts Regulations, handling beyond what is necessary to inspect an item may result in a deduction from your refund
• This includes use of food preparation equipment with ingredients such as flour, dough, or egg
• Items used in this way cannot be resold as new and may be subject to a reduced refund
• Any deduction will be based on the condition of the item following inspection

Non-returnable (unless faulty)

Food/perishables, gift cards, free gifts/promotional items, and hazardous/flammable goods.

Return window after approval

Please dispatch your return within 14 days of approval. Late returns may be refused, partially refunded, or returned at your expense.

Costs & Refunds

• Original delivery charges are non-refundable unless incorrect, damaged or faulty.
• Change-of-mind returns: you cover return shipping; a £5.95 return shipping charge may be deducted from the refund unless advised otherwise
• Refunds are processed after inspection; allow up to 10 working days to appear
  

Need help? Email info@pasta.kitchen.
Alternatively, view our full returns & refunds policy.

Marcato products come with a 2-year manufacturer’s warranty from the date of purchase, covering manufacturing defects when the product is used correctly and in line with Marcato’s instructions.

Making a Claim

Contact us with your order number, a photo or video of the fault, and the product’s production date. We’ll liaise with Marcato on your behalf, who may resolve it with guidance, a replacement part, or a full replacement depending on the issue.

What Isn’t Covered

Damage from improper use, non-approved accessories, tampering, or normal wear and tear.

Out-of-warranty spare parts are available from Marcato at a charge, where stocked.