Marcato Otello Pasta Machine

Orders are dispatched within 1–2 business days (Monday–Friday, excluding UK bank holidays).

Estimated delivery and shipping cost is calculated at checkout.

Order before 12pm (noon) to be eligible for same-day dispatch and next day delivery.

🇬🇧 UK Mainland Delivery

• Free standard delivery on orders over £60
  
• Standard delivery (1–3 business days) from £4.50
  
• Next business day delivery available from £6.50 (or £2 upgrade on orders over £60)
  

🏴 Scottish Highlands & Islands

Standard delivery is available, with rates shown at checkout based on weight.

Oversized items may be excluded — please contact us if unsure.

🌍 International Delivery

We ship worldwide. Delivery rates are calculated at checkout based on destination and parcel weight.

All orders include full tracking.

Please see our full delivery policy here.

All returns must be authorised before being sent back.

• Start your return here: https://www.pasta.kitchen/a/returns
• You’ll need your order number and email address
• Once approved, you’ll receive an email with return instructions

Eligibility

• Request a return within 30 days of receiving your order
• Items must be unused, in original packaging, and resaleable (see below regarding use and diminished value)
• Returns must include your full name and order number

Diminished Value and Use of Goods

• Under UK Consumer Contracts Regulations, handling beyond what is necessary to inspect an item may result in a deduction from your refund
• This includes use of food preparation equipment with ingredients such as flour, dough, or egg
• Items used in this way cannot be resold as new and may be subject to a reduced refund
• Any deduction will be based on the condition of the item following inspection

Non-returnable (unless faulty)

Food/perishables, gift cards, free gifts/promotional items, and hazardous/flammable goods.

Return window after approval

Please dispatch your return within 14 days of approval. Late returns may be refused, partially refunded, or returned at your expense.

Costs & Refunds

• Original delivery charges are non-refundable unless incorrect, damaged or faulty.
• Change-of-mind returns: you cover return shipping; a £5.95 return shipping charge may be deducted from the refund unless advised otherwise
• Refunds are processed after inspection; allow up to 10 working days to appear
  

Need help? Email info@pasta.kitchen.
Alternatively, view our full returns & refunds policy.

Marcato Manufacturer’s Warranty

Warranty Period

Marcato products are covered by a 2-year manufacturer’s warranty from the date of purchase against manufacturing defects.

This warranty applies when products are used appropriately and in accordance with Marcato’s instructions.

After-Sales Support

If you experience an issue, Marcato provides structured technical support to resolve problems as quickly as possible.

Warranty assistance may include:

1. Written instructions or tutorial guidance for minor issues
2. Replacement components where parts are easily replaceable
3. Full product replacement where necessary and authorised
   

Retailers must not replace products without prior authorisation from Marcato.

What You Must Provide

Warranty requests must include:

• Item code and product name
• Clear photo or video showing the issue
• Production date
• Proof of purchase (with visible date)
  

Incomplete requests cannot be processed.

What Is Not Covered

The warranty does not cover faults caused by:

• Improper or anomalous use
• Use of non-approved accessories
• Tampering or unauthorised repairs
• Normal wear and tear

Important

Marcato only accepts returns that have been explicitly authorised in advance.

No unauthorised products will be accepted.

If your product is out of warranty, Marcato may offer spare parts on a chargeable basis where available.