Pizza Oven Ember Hook Rake - Stainless Steel Hook

Dispatch

Orders are dispatched within 1–2 business days (Monday–Friday, excluding UK bank holidays). Order before 12pm (noon) to be eligible for same-day dispatch.

UK Mainland Delivery

Delivery costs are calculated at checkout based on your order and parcel size.

Standard parcels (under 1m):

• Free standard delivery on orders over £60
• Standard delivery (1–3 business days) from £4.50
• Next business day delivery available from £6.50 (or £2 upgrade on orders over £60)

Oversized parcels (over 1m — applies to selected pizza peels and turners):

• Order value £0–£100: £14.95
• Order value £100–£200: £9.95
• Order value £200+: FREE

Scottish Highlands & Islands

Standard delivery is available to the Scottish Highlands & Islands, with rates shown at checkout based on weight. Please note that oversized parcels (over 1m) cannot be shipped to this region as standard — if you're based in the Highlands or Islands and have your eye on one of our longer peels, please get in touch before ordering and we'll do our best to help.

International Delivery

We ship worldwide on standard parcels, with delivery rates calculated at checkout based on destination and parcel weight. Please note that oversized parcels (over 1m) cannot be shipped internationally as standard — contact us before ordering if you need international delivery on a longer peel or turner.

All orders include full tracking and parcel insurance.

For full details, please see our delivery policy.

All returns must be authorised before being sent back.

• Start your return here: https://www.pasta.kitchen/a/returns
• You’ll need your order number and email address
• Once approved, you’ll receive an email with return instructions

Eligibility

• Request a return within 30 days of receiving your order
• Items must be unused, in original packaging, and resaleable (see below regarding use and diminished value)
• Returns must include your full name and order number

Diminished Value and Use of Goods

• Under UK Consumer Contracts Regulations, handling beyond what is necessary to inspect an item may result in a deduction from your refund
• This includes use of food preparation equipment with ingredients such as flour, dough, or egg
• Items used in this way cannot be resold as new and may be subject to a reduced refund
• Any deduction will be based on the condition of the item following inspection

Non-returnable (unless faulty)

Food/perishables, gift cards, free gifts/promotional items, and hazardous/flammable goods.

Return window after approval

Please dispatch your return within 14 days of approval. Late returns may be refused, partially refunded, or returned at your expense.

Costs & Refunds

• Original delivery charges are non-refundable unless incorrect, damaged or faulty.
• Change-of-mind returns: you cover return shipping; a £5.95 return shipping charge may be deducted from the refund unless advised otherwise
• Refunds are processed after inspection; allow up to 10 working days to appear
  

Need help? Email info@pasta.kitchen.
Alternatively, view our full returns & refunds policy.