Berkel Ham Tongs - Stainless Steel

Orders are dispatched within 1–2 business days (Monday–Friday, excluding UK bank holidays).

Estimated delivery and shipping cost is calculated at checkout.

Order before 12pm (noon) to be eligible for same-day dispatch and next day delivery.

🇬🇧 UK Mainland Delivery

• Free standard delivery on orders over £60
  
• Standard delivery (1–3 business days) from £4.50
  
• Next business day delivery available from £6.50 (or £2 upgrade on orders over £60)
  

🏴 Scottish Highlands & Islands

Standard delivery is available, with rates shown at checkout based on weight.

Oversized items may be excluded — please contact us if unsure.

🌍 International Delivery

We ship worldwide. Delivery rates are calculated at checkout based on destination and parcel weight.

All orders include full tracking.

Please see our full delivery policy here.

All returns must be authorised before being sent back.

• Start your return here: https://www.pasta.kitchen/a/returns
• You’ll need your order number and email address
• Once approved, you’ll receive an email with return instructions

Eligibility

• Request a return within 30 days of receiving your order
• Items must be unused, in original packaging, and resaleable (see below regarding use and diminished value)
• Returns must include your full name and order number

Diminished Value and Use of Goods

• Under UK Consumer Contracts Regulations, handling beyond what is necessary to inspect an item may result in a deduction from your refund
• This includes use of food preparation equipment with ingredients such as flour, dough, or egg
• Items used in this way cannot be resold as new and may be subject to a reduced refund
• Any deduction will be based on the condition of the item following inspection

Non-returnable (unless faulty)

Food/perishables, gift cards, free gifts/promotional items, and hazardous/flammable goods.

Return window after approval

Please dispatch your return within 14 days of approval. Late returns may be refused, partially refunded, or returned at your expense.

Costs & Refunds

• Original delivery charges are non-refundable unless incorrect, damaged or faulty.
• Change-of-mind returns: you cover return shipping; a £5.95 return shipping charge may be deducted from the refund unless advised otherwise
• Refunds are processed after inspection; allow up to 10 working days to appear
  

Need help? Email info@pasta.kitchen.
Alternatively, view our full returns & refunds policy.

Berkel Manufacturer’s Warranty

Warranty Coverage

Berkel products sold by pasta.kitchen are supplied with a manufacturer’s warranty, provided in addition to your statutory rights under UK consumer law.

Warranty period begins from the date of purchase and applies when products are used correctly and in accordance with the manufacturer’s instructions.

• Berkel food slicers: 24 months
• All other Berkel products: 12 months

What Is Covered

The manufacturer’s warranty covers defects in materials or workmanship under normal domestic use.

If a valid claim is confirmed, the manufacturer will provide an appropriate remedy, which may include:

• Repair
• Replacement
• Alternative resolution in line with applicable consumer protection regulations

What Is Not Covered

The warranty does not cover:

• Damage after delivery (transport, mishandling, incorrect setup)
• Misuse, negligence, or use outside manufacturer guidance
• Normal wear and tear
• Consumable components (e.g. blades, sharpening wheels), unless there is a manufacturing defect
• Voltage fluctuations exceeding 10% of nominal value
• Unauthorised repairs or modifications

How to Make a Warranty Claim

Please contact pasta.kitchen first with:

• Your order number or proof of purchase
• Product model
• A clear description of the issue
• Photos or video where possible
  

We will guide you through the next steps and liaise with the manufacturer where required.

Nothing in this warranty affects your statutory rights under the Consumer Rights Act 2015.

View the full Berkel warranty here: https://www.pasta.kitchen/pages/berkel-warranty