Berkel Ham Tongs - Stainless Steel

Free UK mainland delivery on orders over £60 (exclusions apply). Orders are dispatched within 1–2 working days.

Next business day delivery is available from £6.50 (or £2 upgrade on orders over £60).

We also deliver to the Scottish Highlands & Islands and internationally, with rates calculated at checkout.

All returns must be authorised before being sent back.

• Start your return here: https://www.pasta.kitchen/a/returns
• You’ll need your order number and email address
• Once approved, you’ll receive an email with return instructions

Eligibility

• Request a return within 30 days of receiving your order
• Items must be unused, in original packaging, and resaleable (see below regarding use and diminished value)
• Returns must include your full name and order number

Diminished Value and Use of Goods

• Under UK Consumer Contracts Regulations, handling beyond what is necessary to inspect an item may result in a deduction from your refund
• This includes use of food preparation equipment with ingredients such as flour, dough, or egg
• Items used in this way cannot be resold as new and may be subject to a reduced refund
• Any deduction will be based on the condition of the item following inspection

Non-returnable (unless faulty)

Food/perishables, gift cards, free gifts/promotional items, and hazardous/flammable goods.

Return window after approval

Please dispatch your return within 14 days of approval. Late returns may be refused, partially refunded, or returned at your expense.

Costs & Refunds

• Original delivery charges are non-refundable unless incorrect, damaged or faulty.
• Change-of-mind returns: you cover return shipping; a £5.95 return shipping charge may be deducted from the refund unless advised otherwise
• Refunds are processed after inspection; allow up to 10 working days to appear
  

Need help? Email info@pasta.kitchen.
Alternatively, view our full returns & refunds policy.

Berkel slicers come with a 24-month manufacturer's warranty from the date of purchase; other Berkel products carry a 12-month warranty. Both cover manufacturing defects when the product is used correctly and in line with Berkel's instructions.

Making a Claim

Contact us with your order number, product model, a photo or video of the fault, and a description of the issue. We'll liaise with Berkel on your behalf, who may resolve it with repair, a replacement part, or a full replacement depending on the issue.

What Isn't Covered

Damage after delivery (transport, mishandling, incorrect setup), misuse or use outside manufacturer guidance, normal wear and tear, consumable parts such as blades unless there's a manufacturing defect, or unauthorised repairs and modifications.